Shipping Policy
1. Order Processing
- Orders are processed within 5 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking details once your order is shipped.
2. Shipping Methods & Delivery Times
- Standard Shipping: 2-3 business days
- Express Shipping: 1-2 business days
- International Shipping: Delivery times vary by location.
3. Shipping Charges
- Shipping costs are calculated at checkout based on the destination and selected shipping method.
- Free shipping may be available for orders above 100 euros amount.
4. Delayed or Lost Shipments
- If your order is delayed beyond the estimated delivery time, please contact us.
- We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.
5. Damaged or Incorrect Orders
- If you receive a damaged or incorrect item, contact us within 5 days of delivery with photos of the issue, and we will arrange a replacement or refund.
6. International Shipping & Customs
- International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery. If you have any questions about your shipment or need assistance with tracking, please dont hesitate to contact our customer service team.
